Returns & Refunds
You may request a return and refund for all non-custom items within 14 days of delivery, as confirmed by the carrier. You may choose to either:
Pay for your own return shipping, or
Request a pre-paid return label (the cost of which will be deducted from your final refund).
To be eligible for a return, items must be:
In the same condition you received them (unused and undamaged)
Returned with proof of purchase (order number or receipt)
To start a return, please contact us at joyfulpebbleart@gmail.com.
If your return is accepted, we’ll send detailed return instructions and, if requested, a pre-paid return label. Items sent back without first requesting a return will be accepted, but no refund will be issued (restocking fee applies).
Questions? We're happy to help. Reach out any time at joyfulpebbleart@gmail.com.
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Unfortunately, we cannot accept returns on:
Custom or personalized orders, including those with names, dates, quotes, color changes, etc.
Sale items or gift cards
If you're unsure whether your order is eligible for return, just reach out!
The quickest way to get what you want is to place a new order and return the original item (if eligible). That said, feel free to email us with any specific timing or product questions.
If your order was shipped to the European Union, you have the right to cancel or return it within 14 days of delivery — for any reason. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved:
A refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process and post the refund.
If it has been more than 15 business days since your return was approved and you haven't received your refund, contact us at joyfulpebbleart@gmail.com.