Refund policy

Returns & Refunds

You may request a return and refund for all non-custom, non-personalized, items within 14 days of delivery, as confirmed by the carrier. You may choose to either:

  • Pay for your own return shipping, or
  • Request a pre-paid return label (the cost of which will be deducted from your final refund).

To be eligible for a return, items must be:

  • In the same condition you received them (unused and undamaged)
  • Returned with proof of purchase (order number or receipt)

To start a return, please contact us at joyfulpebbleart@gmail.com.

If your return is accepted, we’ll send detailed return instructions and, if requested, a pre-paid return label. Items sent back without first requesting a return will be accepted, but no refund will be issued (restocking fee applies).

Questions? We're happy to help. Reach out any time at joyfulpebbleart@gmail.com

Damages & Issues

Please inspect your order upon arrival. If your item arrives damaged in shipping, or is defective or incorrect, contact us at joyfulpebbleart@gmail.com within 7 days of delivery with photos of both the item AND the packaging. We’ll send a replacement or a full refund at no cost to you. Please keep the packaging until your claim is resolved.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on:

  • Custom or personalized orders, including names, dates, quotes, color changes, or any other requested change that would prevent the piece from being resold.
  • Gift cards

If you're unsure whether your order is eligible for return, just reach out!

Exchanges

The quickest way to get what you want is to place a new order and return the original item (if eligible). That said, feel free to email us with any specific timing or product questions.

EU 14-Day Cooling-Off Period

If your order was shipped to the European Union, you may cancel within 14 days of delivery for any reason (excluding custom or personalized items). Please notify us within that period and return the item within 14 days of notifying us, unused and in its original packaging. Your refund will include the original standard shipping cost.

Refund Processing

Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved:

  • A refund will be issued to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card provider to process and post the refund.

If it has been more than 15 business days since your return was approved and you haven't received your refund, contact us at joyfulpebbleart@gmail.com.