• Orders typically ship within 7 business days of purchase (excluding Sundays and holidays).
• If we anticipate any delays, we’ll reach out directly with an updated ship-by date.
• On a tight timeline? Please message us — we’ll do our best to accommodate a quicker turnaround.
• Shipping timeframes are determined by the carrier. If you need your order faster, we recommend selecting Priority or Express shipping at checkout. We do not mark up shipping rates and simply pass through any additional costs.

Orders are processed within 1–3 business days (excluding Sundays and holidays) and ship within 3–7 business days from our studio in Boulder, Colorado.

Free shipping on all U.S. orders over $35 (before taxes and fees)

All orders ship via USPS Ground Advantage or USPS First Class International (if address is outside of the continental US)

Expedited shipping (USPS Priority or Express) is available at checkout

You’ll receive a tracking number as soon as your order ships. If you have a specific deadline or special request, please reach out — we’re happy to accommodate when possible!

Returns & Refunds: You may request a return and refund for all non-custom items within 14 days of delivery, as confirmed by the carrier. You may choose to either:

• Pay for your own return shipping, or
• Request a pre-paid return label (the cost of which will be deducted from your final refund).

To be eligible for a return, items must be:

• In the same condition you received them (unused and undamaged)
• Returned with proof of purchase (order number or receipt)

To start a return, please contact us at joyfulpebbleart@gmail.com.

If your return is accepted, we’ll send detailed return instructions and, if requested, a pre-paid return label. Items sent back without first requesting a return will be accepted, but no refund will be issued (restocking fee applies).

Questions? We're happy to help. Reach out any time at joyfulpebbleart@gmail.com.

Damages & Issues: Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.

Exceptions / Non-Returnable Items: Unfortunately, we cannot accept returns on:

• Custom or personalized orders, including those with names, dates, quotes, color changes, etc.
• Sale items or gift cards

If you're unsure whether your order is eligible for return, just reach out!

Exchanges: The quickest way to get what you want is to place a new order and return the original item (if eligible). That said, feel free to email us with any specific timing or product questions.

EU 14-Day Cooling-Off Period: If your order was shipped to the European Union, you have the right to cancel or return it within 14 days of delivery — for any reason. Items must be unused, in their original packaging, and accompanied by proof of purchase.

Refund Processing: Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved:

• A refund will be issued to your original payment method within 10 business days.
• Please allow additional time for your bank or credit card provider to process and post the refund.

If it has been more than 15 business days since your return was approved and you haven't received your refund, contact us at joyfulpebbleart@gmail.com.

• Pebble Art is handcrafted using natural materials, and we recommend keeping the artwork behind the protective glass it arrives in.

• To clean the glass, use water and a microfiber cloth, or Windex for smudges and fingerprints. To remove dust from the piece itself, gently use a dry, soft cloth.

• For display, we recommend using the standard picture hanging hardware on the back of the shadowbox frame. While the frame can stand on its own, please only do so on a stable, low-traffic surface like a desk or shelf, as it is not as secure as frames with built-in kickstands and may tip if bumped.

First, don’t panic — we’ve got you. 💛 

We will happily work with you to quickly and easily resolve any issues.

Visible Damage to the Box Upon Receipt (>99% of cases): Sadly, damage does happen during transit and it is usually visible on the shipping box (dented, torn, crushed, or wet). If this occurs, please send us several clear photos of both the packaging and the artwork so we can file a claim with USPS. While we work to recover the claim, we’ll also work with you to replace your piece as quickly as possible. 

An Element of the Art is Loose or Detached (<% of cases): In the rare case that a small element has simply come loose or detached due to a rough trip, it can almost always be easily reattached with household super glue or even Elmer’s glue. That said,  if you’d prefer guidance or help from a professional, we’re happy to support you there so please do reach out!

We’re certainly happy to try! Many of our pieces can be personalized — customers often add names, dates, quotes, or short messages.

If you’re looking for something fully custom, just send us a note and we’ll be glad to chat through the options with you!